Should you be dissatisfied in any way, your usual contact person is available to assist you.
You can also contact the Service réclamation (Complaints Department) at Diot-Siaci – Service Réclamation 39, rue Mstislav Rostropovich, Paris 75815 Paris Cedex 17, France.
- Acknowledge receipt of your complaint no later than 10 business days after it has been submitted;
In all cases, we undertake to:
- acknowledge receipt of your complaint no later than 10 business days after it has been submitted;
- provide you with a positive or negative reply no later than 2 months after has all the supporting documents have been received.
If you still disagree with the reply or solution provided, you can contact:
- LA MEDIATION DE L’ASSURANCE – TSA 50110 – 75441 PARIS CEDEX 09;
- http://www.mediation-assurance.org(under “saisir le médiateur”).